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02 — Architecture

Your shop always knows where every outfit stands — booked, out, returned, or ready again.

CustHive models your boutique as a typed graph of garment lifecycles. Every transition is logged, every conflict is denied at the database, every receipt is reconciled.

Dynamic State Tracking Matrix

Six states. Zero ambiguity.

Each lifecycle state has explicit guard conditions in the background — the engine that protects your store from clashes.

Available S01

Garment is racked, photographed and bookable across every counter and branch. CustHive recomputes availability the moment a hold is placed or released.

Guard
Server-side lock
Notifies
Staff + customer
Audited
Append-only
Booked S02

Customer KYC + advance payment locks the SKU to a date window. Concurrent attempts are rejected with row-level guardrails — no two staff can issue the same garment.

Guard
Server-side lock
Notifies
Staff + customer
Audited
Append-only
Delivered S03

Handover ticket captures size confirmation, condition photos, and signature. Wear window starts; SLAs and return reminders are queued automatically.

Guard
Server-side lock
Notifies
Staff + customer
Audited
Append-only
Returned S04

Counter staff scan the QR, inspect against the delivery photo, and log any damage. Refunds, deductions and late fees post to the ledger in one step.

Guard
Server-side lock
Notifies
Staff + customer
Audited
Append-only
Under Washing S05

Garment is routed to in-house or partner laundry. SKU is invisible to bookings until check-in. Vendor SLAs and turnaround times are tracked.

Guard
Server-side lock
Notifies
Staff + customer
Audited
Append-only
Maintenance S06

Tailoring, embroidery touch-up, or off-cycle dry-clean. Maintenance cost is amortised against the SKU for true lifetime profitability.

Guard
Server-side lock
Notifies
Staff + customer
Audited
Append-only
Operational Comparison

Paper register vs. CustHive.

The functional gap — measured across the seven operational vectors that matter at a high-end boutique.

Operational Vector
Paper Register
CustHive
Stock information
Only as accurate as the last person who updated it
Always correct, on every device, in real time
Double booking
Happens often — found out only at fitting time
Stopped automatically, no exceptions
Customer history
Scattered across old notebooks
Saved in one place, searchable by phone number
Damage & deposit disputes
He-said-she-said, no proof
Photo + signature saved against every booking
Staff accountability
Handed over verbally, easy to forget who did what
Every action recorded — who did it, and when
Reports for the owner
Guesswork at the end of the month
See your numbers anytime, updated live
Backups & safety
Lost forever if there's fire, flood, or theft
Saved safely every hour, never lost
WhatsApp Receipts & Invoicing

Send digital booking receipts with advance payments, rental terms, and balance dues instantly to customers on WhatsApp.

Automated Pickup & Return Alerts

Send automatic WhatsApp reminders 1 day before pickup and on the return date to ensure on-time returns and hassle-free handovers.

Customer CRM & Booking History

Look up any customer instantly by phone number to see their past rentals, security deposits, and booking history in one unified profile.