Feature — WhatsApp Automation

WhatsApp Business API reminders, fired automatically.

Booking invoices, pickup nudges, return-due alerts and balance payment collection — sent from your store's own WhatsApp number the moment each event happens.

Built on WhatsApp Business API

Cloud API messaging, not a manual chat app.

CustHive triggers messages through WhatsApp Business API cloud infrastructure — reliable delivery, branded sender name, no manual copy-paste at the counter.

Booking invoice

Sent the moment an advance is received — PDF invoice, rental dates, and balance due, straight to the customer's WhatsApp.

Pickup reminder

Fires automatically one day before pickup, so both your counter and the customer are ready — no missed handovers.

Return-due nudge

A gentle reminder before the return date, before any late fee kicks in — cuts down on overdue garments sitting with customers.

Balance payment collection

Automated balance-due reminders with the exact pending amount, so payment follow-up doesn't rely on staff remembering to call.

Deposit refund alert

Customers are notified the instant their security deposit is refunded, with the amount and any deduction reason attached.

Daily WhatsApp pickup report

Your team gets a daily summary of scheduled pickups, pending returns and key numbers — straight to the owner's WhatsApp.

In Plain Counter Terms

Same automation, said the way your staff would say it.

Counter term

What it means

CustHive automation

Kachha-Pakka Bill

Rough estimate vs. final signed invoice

✓ Auto-converted to a final WhatsApp invoice on advance receipt

Advance Security Refund

Deposit given back after return inspection

✓ Refund alert sent the moment it's processed

Alteration Status

Where a garment stands in tailoring/fitting

✓ Notes attach to the booking and print on the invoice

Karigar Assignment

Which tailor/artisan is handling a piece

✓ Logged as a booking note, visible to every counter

WhatsApp FAQ

Common questions on WhatsApp automation.

Does CustHive use the official WhatsApp Business API?

Yes. CustHive's WhatsApp messaging runs on cloud-based WhatsApp Business API infrastructure, not a personal number automation script — so bookings, invoices and reminders are sent reliably and at scale without your shop's WhatsApp number getting flagged.

What automated reminders does CustHive send?

Booking confirmations, pickup reminders (one day before), return-due nudges, payment/balance collection reminders, deposit refund notices, and festival pre-booking alerts — all sent automatically from your store's branded WhatsApp number.

Can I customize the reminder templates?

Yes. Each automation — booking invoice, pickup reminder, return due, deposit refund — has an editable message template so it reads in your store's own tone.

Does this replace a separate WhatsApp Business app?

For customer notifications, yes. CustHive sends the message automatically from your store number the moment a booking, pickup, return, or refund event happens — no manual copy-pasting into a chat.