Feature — Deposits & Refunds

Every security deposit, tracked from counter to refund.

Know exactly how much deposit you're holding, on which outfit, for which customer — and settle it in one step when the garment comes back.

Deposit Ledger

From advance security refund to final settlement.

A boutique-grade deposit ledger — built for bridal and lehenga rental houses where deposits often run into thousands of rupees per booking.

Deposit collected

Amount, payment mode and the exact garment it's held against are recorded at the time of booking — no separate notebook entry.

Held during rental

The deposit stays visible on the customer's profile for the full rental period — staff can see it's held without digging through paper.

Inspection & deduction

On return, staff log condition notes and photos. Any damage or late-fee deduction is entered against the held amount, not guessed at.

Refund or forfeit

The final refund amount posts to the customer ledger automatically — with the deduction reason attached for future reference.

Why It Matters

No more disputed 'advance security refund' at the counter.

Deposit disputes are one of the most common friction points in bridal and lehenga rentals. CustHive removes the guesswork.

Proof, not memory

Delivery-condition photos and a signature are attached to every booking, so a deduction is backed by evidence instead of an argument.

One ledger per customer

Look up a customer by phone number and see every deposit they've ever paid, held, or been refunded — across every visit.

WhatsApp deposit refund alerts

The customer gets an automatic WhatsApp message the moment their deposit is refunded, with the amount and reason for any deduction.

See the full booking lifecycle

Deposit FAQ

Common questions on deposit tracking.

How do I track security deposits for lehenga and bridal rentals in CustHive?

Every booking has a dedicated deposit field. CustHive records the amount taken, the payment mode, and links it to the specific garment and customer — so you can see at a glance which deposits are held, which are refunded, and which are pending a return inspection.

What happens to the deposit if the outfit is returned damaged?

At return, staff log condition notes and photos against the booking. Any deduction — for damage, staining, or a late return — is entered against the held deposit, and the final refund or forfeited amount is posted straight to the customer's ledger with a timestamp.

Can customers dispute a deposit deduction?

Because every deposit is tied to delivery-condition photos, a signature, and a return-inspection note, disputes are resolved by pointing to the record instead of a verbal back-and-forth — this is the audit trail that replaces "he-said, she-said" arguments at the counter.

Is this the same as a normal advance payment?

No. An advance is part-payment toward the rental price. A security deposit (sometimes called a refundable deposit or damage deposit) is held separately and is expected back, minus any deductions — CustHive tracks both as distinct line items on the same booking.