03 — CRM

Your boutique on WhatsApp,
on autopilot.

CustHive turns every phone number into a living customer profile — and every milestone (booking, payment, return, festival) into an automatic, branded WhatsApp message.

Automated Engagement Workspace

Every customer, fully remembered.

CustHive captures every interaction — booking, payment, return, complaint — and surfaces it as a single, scrollable customer file.

Priya Shah

+91 98250 ••• 042 · Customer since Jan 2023 · Surat

Lifetime value

₹2,84,500

RENTALS

100%

ON-TIME RETURNS

₹15,800

AVG TICKET

4×/yr

REPEAT RATE

ACTIVITY TIMELINE

Today Booking #BK-29402 · Royal Sherwani S-104 · ₹15,000 advance

12 Nov Auto-reminder sent · Pickup on 14 Nov 10:30 AM

02 Nov Visit logged · Trial of Bridal Set B-77

18 Oct Festival pre-book opened · Customer notified

Notification Showcase

Branded, on time, on WhatsApp.

Aaranya Ethnic Wear · CustHive

Booking confirmed · #BK-29402

Hi Priya, your Royal Sherwani (Code S-104) is booked for 14–16 Nov. Advance ₹15,000 received. Tap to invoice.

delivered · 10:42

Return reminder

Your rental ends tomorrow at 8 PM. Return at our Surat branch to avoid a ₹500/day late fee.

delivered · 10:42

Festival pre-book live

Navratri 2026 Chaniya Choli pre-bookings opened. Lock your favourite at 20% off until 30 Aug.

delivered · 10:42

Sample preview — your store, your tone.

Outbound Playbooks

Eight ready-to-launch
automations.

Booking invoice

Auto-sent on advance receipt with PDF attached.

1-click enable

Pickup reminder

T-24h, T-2h customer + staff alerts.

1-click enable

Return due

Soft nudge before late fees engage.

1-click enable

Festival pre-book

Targeted blast by past category interest.

1-click enable

Payment receipt

Final balance, signed, archived in profile.

1-click enable

Deposit refund

Auto-fired on inspection pass.

1-click enable

Anniversary win-back

Triggered 12 months after first rental.

1-click enable

Birthday gift

Personalised discount code.

1-click enable

WhatsApp & CRM FAQ

Common questions on automation & CRM.

What CRM features does CustHive offer for rental shops?

CustHive builds a single customer profile from every interaction — bookings, payments, returns, complaints — searchable by phone number, and shows lifetime value, rental count, on-time return rate and average ticket size at a glance.

What WhatsApp automations does CustHive send?

Eight ready-to-launch automations: booking invoice, pickup reminder, return-due nudge, festival pre-book alerts, payment receipt, deposit refund notice, anniversary win-back messages, and birthday discount codes — all sent from your store's own WhatsApp Business number.

Does this use the official WhatsApp Business API?

Yes. CustHive's messaging is built on WhatsApp Business API cloud infrastructure rather than automating a personal number, so messages are delivered reliably and your store's number isn't at risk of being flagged.

Can I see a customer's full booking history in one place?

Yes. Searching by phone number brings up a customer's complete activity timeline — every booking, payment, visit and reminder — in one scrollable profile.

Your boutique on WhatsApp,on autopilot.

Every customer, fully remembered.

Branded, on time, on WhatsApp.

Eight ready-to-launchautomations.

Common questions on automation & CRM.

Your boutique on WhatsApp,
on autopilot.

Eight ready-to-launch
automations.